Shop FAQs

Ordering is easy! Simply visit the AAD Store at shop.aad.org, sign in to your AAD account (or create one), and start shopping.

If you need assistance placing an order or have questions, please contact our Member Resource Center:

• (866) 503-SKIN (7546) 
• Outside the U.S.: (847) 240-1280

AAD members always receive 25% off retail pricing for AAD products*. To access your member discount, simply sign in to your AAD account before shopping. Once logged in, eligible products will automatically display your discounted member pricing.

Having trouble logging in or not seeing your discount? Use the chat feature at the bottom of the website to connect with our Member Resource Center team.

*AAD apparel and merchandise not included in discount. 

The AAD Signature Collection is AAD’s official apparel and merchandise collection, featuring premium apparel, bags, hats, drinkware, and more. AAD apparel and merchandise are available through American Solutions for Business (ASB) at aadgear.com 

Other AAD products including patient education pamphlets, Annual Meeting On-Demand, and educational resources, continue to be available through the AAD Store at shop.aad.org.

No. The AAD Signature Collection store does not require a username or password.

We currently accept:

• Visa 
• MasterCard 
• American Express 
• Google Pay 
• Shop Pay

Most payment methods are charged within approximately 7 days of placing your order, including pre-orders and backorders.

At this time, cost center billing is not available for AAD Signature Collection purchases.

At checkout, select “Add discount” and enter your promo code.

Please note:

• Some discounts, like AAD member pricing, are automatically applied. 
• Promo codes may expire or only apply to select items, check terms on each promotional piece for specific details. 

If you need help, our Member Resource Center team is happy to assist via website chat.

Shipping costs are calculated based on item weight, shipping method selected, and delivery destination You’ll see your exact shipping cost during checkout before placing your order.

For in-stock AAD Store items, please allow 5-7 business days for processing before shipment.

For AAD apparel and merchandise, most items are made to order and typically ship within approximately 3 weeks. Items marked “Ships Fast” may arrive sooner. 

Once your order ships, you’ll receive tracking information by email.

Yes! When shopping on shop.aad.org, domestic customers can select during checkout:

• FedEx 2Day® 
• FedEx Standard Overnight®

Yes. International shipping is available for both AAD Store products and AAD apparel and merchandise.

International shipping costs vary based on destination and items ordered. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer. 

AAD apparel orders ship directly from American Solutions for Business.

• U.S. orders typically arrive within 3 weeks.
• International orders may require additional shipping time. For shipping costs and timeframes to your country, contact aadhelp@americanbus.com.

AAD Store purchases cannot be delivered to P.O. Boxes.

AAD apparel and merchandise shipping options may vary based on the item ordered and fulfillment method, P.O boxes may not be available.

Some apparel and merchandise items require different production timelines, so orders may arrive in separate packages depending on the items selected.

We stand behind the quality of our products. Unopened AAD Store items purchased through shop.aad.org may be returned within 30 days of delivery for a full refund.

Please note:

• Shipping fees are non-refundable 
• Digital downloads are non-refundable 
• Subscription products are non-refundable 

For AAD apparel and merchandise, all sales are final because items are custom-produced and embroidered specifically for each order. We recommend reviewing sizing charts and product details carefully before purchasing.

For AAD Store products, please contact the Member Resource Center:

• (866) 503-SKIN (7546) 
• Outside the U.S.: (847) 240-1280 

You can also use the website chat feature.

For AAD apparel and merchandise questions, including order status, fulfillment, sizing, or shipping inquiries, please contact: aadhelp@americanbus.com. 

Because AAD apparel items are custom made to order, returns and exchanges are not available. We recommend double-checking your selections and reviewing size charts before placing your order.

Once your return has been approved, refunds for eligible AAD Store purchases typically take 3–4 weeks to process and appear on your account.

This timeframe includes:

• Return processing 
• Refund approval 
• Bank or credit card processing times

For best results, wash garments inside out in cold water to help preserve the AAD logo and keep apparel looking its best longer.

AAD branded apparel may not be worn in the endorsement or promotion of products or services featured in any medium unless authorized in writing by the Academy.

We’re here to help!

For questions about AAD Store products, contact the Member Resource Center:

• (866) 503-SKIN (7546) 
• Outside the U.S.: (847) 240-1280 
• Website live chat 

For questions related to AAD apparel and merchandise orders, shipping, or fulfillment:

• aadhelp@americanbus.com