Returns
The AAD takes great pride in the quality of its products. You may return products for any reason for a full refund within 30 days of receiving your shipment. Coding Packs: When returning one or more items in a coding pack, the remaining items will be charged at full price. The Webinar All-Access Pass included in the coding packs is non-refundable.
To return or exchange an AAD product, please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.
Once a refund has been approved, it takes approximately 3 weeks to receive it.
Webinars/Digital products
AAD webinars and digital products such as AAD VMX, Webinar All-Access Pass, subscription products, and DataDerm™ MIPS Reporting are non-refundable and may not be exchanged for another product.