Members save 25% off retail pricing on all AAD products.

Search

FAQ Page (ARCHIVED)

Returns and exchanges

Returns

The AAD takes great pride in the quality of its products. You may return products for any reason for a full refund within 30 days of receiving your shipment. Coding Packs: When returning one or more items in a coding pack, the remaining items will be charged at full price. The Webinar All-Access Pass included in the coding packs is non-refundable.
To return or exchange an AAD product, please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.
Once a refund has been approved, it takes approximately 3 weeks to receive it.

Webinars/Digital products

AAD webinars and digital products such as AAD VMX, Webinar All-Access Pass, subscription products, and DataDerm™ MIPS Reporting are non-refundable and may not be exchanged for another product.

Order Information

Login to the AAD website if you have an existing account. If you do not have an existing account, please create one.

For regular orders, pre-orders, and backorders your credit card will be charged within 7 days of placing your order.

We accept MasterCard, Visa, American Express, Apple Pay and Google Pay.

Online: shop.aad.org

Simply use the chat at the bottom of the page to connect with a Member Resource Center representative

Shipping Information

For shipping rates outside the U.S. simply add your products to the shopping cart and actual shipping charges will be calculated at check-out.

Unfortunately, the AAD cannot ship to a PO Box address.

The official shipping company of the AAD is Federal Express.

Yes, the AAD does offer expedited shipping to domestic addresses. Expedited shipping options are Overnight Air and Two-Day Air service.

Other

Yes, please read each promotional piece and note the expiration date. Some codes are one-time use. If you are having problems locating the expiration date, simply use the chat at the bottom of the page to connect with a Member Resource Center representative